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DELIVERY 

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Orders are delivered by La Poste in metropolitan France, overseas territories and throughout Europe. Orders are dispatched within 24 to 72 working hours of receipt of payment.

In the event of unusual delays in the processing of products, an e-mail will be sent to you.

The product is delivered to the invoicing address unless otherwise specified in the fields provided for this purpose when the order is placed.

The user may not claim compensation in the event of late delivery by the carrier.

In the event of an anomaly upon receipt (damaged or open package, etc.), the user must file a claim with the carrier within 2 working days, by registered mail, a copy of which will be sent to Horizonandjoyas.

If the user is present at the time of delivery, he/she must indicate any reservations to the delivery person. The Horizonandjoyas boutique cannot be held responsible for any such problems.

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Delivery options :

- Letter with tracking (sent by e-mail upon shipment) : Deposit in letterbox. No insurance in case of loss/theft/damage by post. Goods always travel at your own risk.

- International letter with tracking: Deposit in letterbox. No insurance in case of loss/theft/damage by the post office.

- Colissimo contre signature: Delivery against signature - Full refund in the event of loss/theft/damage after response and confirmation by the Post Office.

- Colissimo contre signature international: Delivery against signature - Full refund in the event of loss/theft/damage after response and confirmation by the Post Office.

- Mondial Relay: parcel delivered to the collection point chosen at the time of payment. Full refund in the event of loss/theft/damage after response and confirmation by Mondial Relay.

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The store reserves the right to modify the delivery method.

All orders over €50 are systematically delivered against signature.

Goods always travel at the recipient's risk.

In the event of an incomplete or incorrect delivery address provided by the customer, the new shipment will be invoiced in addition to the order.

This being the case, despite all the care taken by Horizon&joyas in the preparation of packages, it is possible that a product may be missing.

Similarly, after the package has been transported, one of the products may prove to be defective. This is why, upon receipt of the order, the customer must check the conformity of the products received.

 

Horizon&joyas reserves the right to modify the list of these countries at any time.

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"ORDER TRACKING"

Order tracking: You can follow the progress of your order in real time in the “my account” section of the Horizonandjoyas website.

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Here are the 3 order statuses:

 

- “payment accepted” Your order is awaiting preparation.

 

- "Preparation in progress" Your order is being prepared.

 

- "Order shipped" Your order has left our premises and is being delivered.

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If you have opted for Lettre Max or Colissimo shipment, you can track the progress of your order on the carrier's website. : http://www.csuivi.courrier.laposte.fr/ and

http://www.colissimo.fr/portail_colissimo/suivre.do?language=fr_

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NB: a delay of 24 to 48 hours may be necessary on carrier websites before the status of the parcel appears. The delivery times indicated above are to be taken into account from the time the parcel leaves our premises. Please note that Horizonandjoyas.com cannot be held responsible for late delivery.

Complaints : If you have any complaints, please contact our sales department. All claims relating to a defect in the goods delivered, an inaccuracy in the quantities or their incorrect reference in relation to the offer accepted or the confirmation of the order by Horizonandjoyas.com must be made to Horizonandjoyas.com by e-mail no later than one day after receipt of the parcel: Horizonandjoyas.com

The buyer has a period of fourteen days after obtaining the agreement of return to make the return of defective goods properly protected, necessarily in letter with tracking at Horizonandjoyas.com After verification and acceptance of your return, a refund will be made upon receipt of the defective item within 48 hours.

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RETURNS, RETRACTIONS AND REFUNDS​

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The Customer has a period of 14 clear days to exercise his right of retraction, without having to justify his reasons or pay any penalties, with the exception of the cost of returning the goods, from the date of delivery of the order. This right of retraction must be exercised by returning the new products (unworn and unwashed) by registered post, at the Customer's expense, together with the order number, to the following address :

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Horizon&joyas

Benkhaled Danya

58 rue Guérin Leroux 

94120 Fontenay-sous-Bois

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When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended to the next working day. Products returned incomplete, damaged or soiled by the buyer will not be taken back.

Refunds for products will be made within a maximum of 30 days of receipt by the company of said products. Refunds will be made by the same method of payment chosen by the customer at the time of ordering.